During organisational change initiatives, managers play multiple key roles as communicators, points of liaison, advocates, resistance managers and coaches. Their support (or lack of) for projects can be hugely influential in determining its success.
The ICAP survey is a tool for managers to assess the effectiveness of change management efforts, specifically evaluating:
By downloading this template, you will find out:
🧩 The building blocks of the ICAP survey
💡 What to expect from the results
🕑 When to use the ICAP survey
📓 Practical examples