{"id":4147,"date":"2020-04-08T17:53:33","date_gmt":"2020-04-08T15:53:33","guid":{"rendered":"https:\/\/zestmeup.com\/?post_type=blog&p=4147"},"modified":"2025-12-12T18:11:20","modified_gmt":"2025-12-12T17:11:20","slug":"community-our-best-asset-in-times-of-crisis","status":"publish","type":"blog","link":"https:\/\/zestmeup.com\/en\/blog\/community-our-best-asset-in-times-of-crisis\/","title":{"rendered":"Community, our best asset in times of crisis!"},"content":{"rendered":"\r\n
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Community, our best asset in times of crisis!<\/h1>\r\n\r\n\r\n

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Le r\u00e9cap de l’article<\/strong><\/p>\r\n\r\n\r\n\r\n

To get through these difficult times together, we assist you through the implementation of an adapted crisis management plan and community engagement.<\/p>\r\n<\/div><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div><\/div>\r\n\r\n

To get through these difficult times together, we assist you through the implementation of an adapted crisis management plan and community engagement.<\/p>\r\n\t\t\t\t\t

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\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>This health crisis makes us question ourselves. Personally, professionally and collectively. It is also an opportunity for us to embody more than ever our values and our mission, which is to support you.\r\n\r\nThe Zest community takes action by putting people first, through our 4 values:\r\n

\ud83d\ude4b\u200d\u2640\ufe0f 1# Enthusiasm<\/b><\/span><\/span><\/h2>\r\nTo support our customers the best way possible, we have implemented a crisis management program from Day 1.\r\n
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\ud83d\udd25 All Zesties working remotely and a highly reactive Client Success team<\/div><\/blockquote>\r\n
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\ud83d\udd25 In 72 hours, more than 30 customer calls, 12 individual meetings to establish a crisis plan and 7 new deployments.<\/blockquote>\r\n<\/div>\r\n

\ud83e\udd32 2<\/b><\/span># Caring<\/b><\/span><\/span><\/h1>\r\nIt starts by working hand in hand with our community and providing them with the best tools to overcome these challenges, together.\r\n\r\nActions before words: We’ve given full access to the Listen and Share features without limit of users for at least 45 days.<\/span>\r\n
\r\n\r\nDuring these stressful times for your teams, it is essential for us to be at your side and to accompany you in setting up listening tools. Measuring the impact of the crisis, escalating emergency situations or ensuring that your Business Continuity Planning is clearly defined.\u00a0 <\/span>\r\n\r\nChris Bergeon – CEO of Zest<\/span>\r\n\r\n<\/div>\r\n

\u26a1\ufe0f 3# Simplicity<\/b><\/span><\/span><\/h1>\r\nA series of 5 webinars on how to use Zest during the crisis was made available 24 hours after the lockdown announcement.\r\n\r\nBeing efficient remotely, as quickly as possible.\r\n
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\r\n\r\n\ud83d\udcc5 The Crisis Management Webinar Program :<\/em>\r\n\r\n<\/div>\r\n
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  1. Managing the crisis and implementing remote work with the Dashboard, Surveys and Engagement meter.<\/li>\r\n \t
  2. Monitoring stress and anticipating problems with Mood<\/span><\/a>and SOS<\/span><\/a><\/li>\r\n \t
  3. Developing asynchronous collaboration with Feedback<\/span><\/a> and Ideas<\/span><\/a> features.<\/li>\r\n \t
  4. Strengthening ties despite the distance with Mood<\/span><\/a> and MyZest<\/span><\/a><\/li>\r\n \t
  5. Communicating efficiently with your teams with Feedback<\/span><\/a> and Company Messages<\/span><\/a><\/li>\r\n<\/ol>\r\n<\/div>\r\n

    \ud83e\udd1d 4<\/span># Teamwork\u00a0<\/b><\/span><\/span><\/h1>\r\n4 survey templates dedicated to crisis management were added to the Zest Library. They were co-designed with our clients to meet their team’s needs.\r\n\r\nA ready-to-use and helpful listening tool that responds to the context through 4 themes:\r\n