{"id":6986,"date":"2021-02-18T17:12:23","date_gmt":"2021-02-18T16:12:23","guid":{"rendered":"https:\/\/zestmeup.com\/?post_type=blog&p=6986"},"modified":"2025-12-12T18:11:07","modified_gmt":"2025-12-12T17:11:07","slug":"the-enps-for-measuring-employee-engagement","status":"publish","type":"blog","link":"https:\/\/zestmeup.com\/en\/blog\/the-enps-for-measuring-employee-engagement\/","title":{"rendered":"The eNPS (Employee Net Promoter Score) for measuring employee engagement?"},"content":{"rendered":"\r\n
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The eNPS (Employee Net Promoter Score) for measuring employee engagement?<\/h1>\r\n\r\n\r\n

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Used by organizations such as Apple, Rackspace or Verizon, eNPS or NPS Employee is presented as the reference tool for measuring employee engagement. But, is it enough for a complete assessment of the state of your teams?<\/p>\r\n<\/div><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div><\/div>\r\n\r\n

Used by organizations such as Apple, Rackspace or Verizon, eNPS or NPS Employee is presented as the reference tool for measuring employee engagement. But, is it enough for a complete assessment of the state of your teams?<\/p>\r\n\t\t\t\t\t

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\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>The concept is inspired by the NPS or Net Promoter Score, a barometer created in 2003 by the consulting firm Bain & Co, created to measure customer satisfaction and consisting of a single question: ” Would you recommend our products\/services to other people?”\r\n\r\nThe eNPS is the equivalent, but it is used to measure employee engagement. In the same way, they are asked a single question:\r\n
\r\n\r\nHow likely is it that you would recommend our organization to a friend or colleague ?\r\n\r\n<\/div>\r\nThe answer is given on a scale from 0 (not at all likely) to 10 (very likely).\r\n\r\nThis question prompts respondents to rate the various aspects of their experience with the organization, and the rating they give reflects their overall level of commitment.\r\n\r\nRecently, the eNPS methodology has been expanded to measure other aspects related to employee\u2019s engagement, such as their loyalty, their trust in their company’s products or services and their overall satisfaction, through three additional questions:\r\n\r\n \r\n

Loyalty<\/h4>\r\nIf you were offered the same job you have, but in another company, how likely is it that you would stay in your current company ?\r\n

Belief<\/h4>\r\nHow likely is it that you would recommend your company’s products or services to your friends and family ?\r\n

Satisfaction<\/h4>\r\nOverall, how satisfied are you working at your current company?\r\n\r\nCompanies can decide whether or not to use these three questions in addition to the main question to complement the eNPS results. If they decide to use them, they will also need to take these answers into consideration when calculating their engagement score.\r\n\r\n \r\n

What is the purpose of the eNPS or NPS employee?<\/strong><\/h3>\r\nSeveral studies prove it, commitment boosts teams’ performance<\/strong>. Committed employees become more involved in the life of the organization, which generates better results and reduces turnover rates.\r\n\r\nThese figures speak for themselves:\r\n