{"id":7917,"date":"2023-10-03T10:45:03","date_gmt":"2023-10-03T08:45:03","guid":{"rendered":"https:\/\/zestmeup.com\/?post_type=blog&p=7917"},"modified":"2026-10-21T09:57:47","modified_gmt":"2026-10-21T07:57:47","slug":"enps-employee-net-promoter-score-as-a-tool-for-measuring-employee-commitment","status":"publish","type":"blog","link":"https:\/\/zestmeup.com\/en\/blog\/enps-employee-net-promoter-score-as-a-tool-for-measuring-employee-commitment\/","title":{"rendered":"eNPS (Employee Net Promoter Score): Definition, Calculation and Benchmark"},"content":{"rendered":"\n
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eNPS (Employee Net Promoter Score): Definition, Calculation and Benchmark<\/h1>\n\n\n

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Article Summary<\/p>\n\n\n\n

Used by companies such as Apple, Rackspace and Verizon, eNPS (or employee NPS) is often presented as the go-to tool for measuring employee engagement. But is it enough to give you a full picture of how your teams are really doing?<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n

eNPS uses a single question to measure how likely your employees are to recommend your company as a place to work. It is easy to set up and gives you a reliable snapshot of team engagement in just a few minutes, provided you know how to calculate it, interpret it and, most importantly, act on it.<\/strong><\/span><\/p>\n

Discover the exact eNPS formula, a worked example, benchmarks to position your score, and practical levers to improve it.<\/strong><\/span><\/p>\n

What is eNPS? What does the employee NPS measure?<\/span><\/h2>\n

eNPS, or Employee Net Promoter Score, is an HR metric that measures employee engagement through a single question: on a scale of 0 to 10, how likely are you to recommend this company as a place to work to a friend or family member?<\/p>\n

The concept is directly inspired by the NPS, created in 2003 by Bain & Company to measure customer satisfaction. The principle is simple: engaged employees create more loyal customers. eNPS applies the same recommendation logic, but turns it inward.<\/p>\n

The answer to this one question reflects employees\u2019 emotional satisfaction, behavioral loyalty and trust in their employer. That is what makes eNPS as quick to roll out as it is powerful to track over time.<\/p>\n

Some organizations build on this foundation with three additional questions for a more nuanced reading:<\/p>\n