Survey template ICAP:
Discover the template here!
Community, our best asset in times of crisis!
To get through these difficult times together, we assist you through the implementation of an adapted crisis management plan and community engagement.
This health crisis makes us question ourselves. Personally, professionally and collectively. It is also an opportunity for us to embody more than ever our values and our mission, which is to support you.
The Zest community takes action by putting people first, through our 4 values:
To support our customers the best way possible, we have implemented a crisis management program from Day 1.
🔥 All Zesties working remotely and a highly reactive Client Success team
🔥 In 72 hours, more than 30 customer calls, 12 individual meetings to establish a crisis plan and 7 new deployments.
It starts by working hand in hand with our community and providing them with the best tools to overcome these challenges, together.
Actions before words: We’ve given full access to the Listen and Share features without limit of users for at least 45 days.
During these stressful times for your teams, it is essential for us to be at your side and to accompany you in setting up listening tools. Measuring the impact of the crisis, escalating emergency situations or ensuring that your Business Continuity Planning is clearly defined.
Chris Bergeon – CEO of Zest
A series of 5 webinars on how to use Zest during the crisis was made available 24 hours after the lockdown announcement.
Being efficient remotely, as quickly as possible.
📅 The Crisis Management Webinar Program :
4 survey templates dedicated to crisis management were added to the Zest Library. They were co-designed with our clients to meet their team’s needs.
A ready-to-use and helpful listening tool that responds to the context through 4 themes:
And, finally, a mapping of our functions that are useful in times of crisis, set up with our customers and distributed to the entire #ZestCommunity.
Because we are stronger when we join our forces.
At Zest, our mission is to make companies more fulfilled and efficient. We support you:
Our solution is constantly improving thanks to our customers’ feedbacks and our community grows through our support channels.
Take care of yourselves and your teams.
You can count on ours💚