The employee experience is everything that an employee goes through during his or her professional career, from feelings to all of the exchanges and interactions with the company’s ecosystem. It includes their daily life, their work environment, their missions and activities, from the moment they join the company until their departure.
The employee experience is essential to create a symmetry of attention, for which the fundamental principle is “happy employees, happy customers”, and has a direct impact on customer satisfaction. It’s a simple fact: customer experience depends on employee experience.
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The employee experience depends on employees’ well-being in the workplace:
Track employee’s mood in real time to detect weak signals and anticipate critical situations.
Poll your teams with ready-to-use survey templates to launch surveys in a few clicks.
Identify what motivates your employees with the Engagement Meter and its 18 key drivers defined by a doctor in psychometrics.
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Implement the OKR method to make sure all employees feel that their objectives are aligned with the company’s.
Conduct regular check-ins with your teams to quickly eliminate obstacles and better support them in their efforts to succeed.
Provide support for the development of each employee’s skills and professional growth.
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Create a climate of trust or “psychological safety” within your teams.
Encourage your employees to share their ideas and implement them.
Strengthen the sense of belonging by stimulating cooperation
Thank and congratulate your employees, and encourage them to do the same among themselves.
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Analyze your HR surveys results with powerful dashboards and word clouds.
Communicate survey results to employees via highly visual charts, tables and graphs.
Get employees involved in developing action plans based on their responses to your surveys.
Zest allows us to quickly identify issues and prevent situations from escalating when solutions are available. Without the tool, we'd be less efficient on assessing the scope of the problem.
The results obtained from the Engagement Meter and the survey on employees’ Key Drivers allowed us to focus our energy and prioritise. Topics that seemed important or urgent to us were in fact not important to employees
Zest's Listen module does exactly what we need it to do. Our employees have received it well because they understand that it is an internal communication tool designed to improve their quality of working life
The follow-up carried out via Zest's check-ins module ensures a more factual and reliable annual assessment. It reduces the tensions linked to the lack of exchange throughout the year and thus avoids frustrations on the employee side.
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