During organisational change initiatives, managers play multiple key roles as communicators, points of liaison, advocates, resistance managers and coaches. Their support (or lack of) for projects can be hugely influential in determining its success.
Whilst getting managers onboard with the project is a critical first step, supporting them in leading employees through the change is equally important.
But what concrete tools can managers use?
The ICAP survey is a tool for managers to assess the effectiveness of change management efforts, specifically evaluating:
- The quality of communication efforts.
- Employee understanding of the project.
- Employee adherence to the project.
- Employee participation.
By downloading this template, you will find out:
🧩 The building blocks of the ICAP survey
💡 What to expect from the results
🕑 When to use the ICAP survey
📓 Practical examples